Top 25 Chatbot Case Studies & Success Stories (With Tips)


Users must create a Twilio account to use Botsify’s SMS feature. Before implementing your AI chatbot, make sure your knowledge library is up to date and contains ample information that a chatbot can access. In conversations with customers, a chatbot can scan knowledge base content for relevant information or even send the customer a link to a relevant knowledge base resource. With the increasing popularity of chatbots, the industry is not likely to slow down their development. Not only are we seeing more standalone chatbot apps, but companies like Facebook, Twitter, and even Slack are implementing chatbots of their own into their platforms.

MobileMonkey is different from the other chatbot builders on this list. Instead of aiming to handle customer service and frequently asked questions, it’s designed for lead generation and customer outreach. It has features like drip campaigns, list building, chat blasts, and automatic lead qualification. Flow XO is an automation software to build chatbots that help you to engage and communicate with your customers across social media platforms, different sites, and applications.

Dutch airline KLM, provides flight details through Facebook Messenger

Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it. An AI chatbot is a program within a website or app that simulates human conversations using NLP . Chatbots are programmed to address users’ needs independently of a human operator. Common functions of chatbots include answering frequently asked questions and helping users navigate the website or app. Even though Siri sounds smart at times, Sirilacks the natural language processing and human-like conversational ability of more advanced AI chatbots.

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Chatbot Market is Projected to Reach US$ 14.47 Billion in 2028.

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The success of the chatbot fed into the company’s overall digital marketing success. During the pandemic, ATTITUDE’s eCommerce site saw a spike in traffic and conversions. They launched a live chat and chatbots on the website’s home landing page. Almost immediately, the lead generation kicked off as they had 100 chats of all new sales leads.

Chatbot #8. Bold360

Increase sales with a bot drip campaign and broadcasts and get higher email open rates. Easily integrates with third-party tools like best chatbots 2021 Stripe, PayPal, Shopify, ActiveCampaign, and others. Allows connecting with your Google calendar to book appointments & meetings.

Your customers are most likely going to be able to communicate with your chatbot. This AI chatbots platform comes with NLP , and Machine Learning technologies. Design the conversations however you like, they can be simple, multiple-choice, or based on action buttons. This conversational chatbot platform offers seamless third-party integration with Shopify, Zapier, etc. Chatbot platforms can help small businesses that are often short of customer support staff. Bots can handle up to 80% of simple queries around the clock.

Travel chatbots

An AI chatbot can improve your customer service, but only if it’s where your customers are. You’ll always need live agents, but AI chatbots can help them be more effective. With the data AI chatbots collect, agents get an in-depth profile for every customer. You’ll know the best way to engage customers — whether that’s through SMS messaging or in a WhatsApp message — and your chatbot dashboard will keep track of all interactions. For customers, AI chatbots provide a better overall experience. When chatbots can solve problems on the spot, customers may not need to speak to a live agent.

best chatbots 2021

This chatbot can also be used to make reservations and set up FAQs. The pre-built templates of Botsify address specific tasks that include templates for hospitals, hotels, and general FAQs. Moreover, Botsify has an added ability to identify what it calls ‘entities’.

Why Does Your Business Need Chatbot Software?

What’s more, you can integrate ChatBot to multiple platforms to help your business connect with customers messaging from different platforms. It is built for developers and offers a full-stack serverless solution. It allows the developer to create chatbots and modern conversational apps that work on multiple platforms like web, mobile and messaging apps such as Messenger, Whatsapp, and Telegram. No-code chatbots are quick to build and implement , and they are just as easy to tweak and maintain.

best chatbots 2021

This meant that any business using human dialogue systems took a hit. Chatbot offers site visitors the chance to skip the form and connect with a human right then and there. You’ll want to use a chatbot with strong routing rules and real-time notifications so those accounts are connected with a sales rep right away. In an ever-evolving digital landscape, there will inevitably be bumps in the road. While chatbots greatly improve the buying experience, they’re not perfect. Engage a target account again — not with a chatbot that personally greets the buyer and gives them a fast track to sales.

Their machine-learning skills mean their constantly evolving the way they communicate to better connect with people. Omni channel chat is another great sales use case for chatbots. Chatbots can connect with customers through multiple channels, such as Facebook Messenger, SMS, and live chat. This provides a more convenient and efficient way for customers to contact your business. Contextual chatbots are the most advanced kind of conversational bots. They utilize machine learning and AI to remember conversations that happened in the past, with specific users, to learn and grow over time.

No-code is a type of web development that allows anyone, even those without any coding knowledge, to develop web software using a visual interface instead of having to write code. For most businesses, we recommend as the best AI chatbot software because it’s easy to use and comes with pre-made workflows. With more than 1.3 Billion people using Facebook Messenger, it allows you to have a wider reach and more powerful retargeting options on the Facebook platform.

best chatbots 2021

Of course, while customers trust bots for simple interactions, they still want the ability to speak to a human agent to resolve sensitive or complex issues. And by processing natural language and responding conversationally, chatbots make that possible. REVE Chat offers a ready-to-use chatbot platform that allows brands to create customized bots with zero codings based on business needs. You can deploy chatbots in a short time frame, train the bots and measure their performance much quicker compared to a custom solution.

best chatbots 2021

All of these perks undoubtedly place it in our list of best chatbot examples. If anyone were to search for the top and latest trends in digital marketing, they would definitely come across various chatbots online being used as a rapidly growing marketing tool. And if you aim to try it out yourself, look no further for the best chatbot examples for your website.

best chatbots 2021

She plugged the text messages into Luka’s “mainframe”, to create a virtual version of her best friend. Digital agencies and marketers who care about performance and growth will definitely find this chatbot useful. If you’ve ever tried to learn a new language, you know it’s a lot easier when you have someone you can talk to in that language. The upsides of the bot vs. the app are reported to be faster load times, push notifications and no watermarks. Purpose-Oriented Chatbots serve as a means to an end, they exist to make already existing processes easier or better performed. Goal Oriented Chatbots are open-ended, they’re there for a conversation.

Gone are the days when you’d have to scour through several different travel aggregators to find the cheapest flights to book for your next trip. Mona really exposes some of the non-intuitive experiences e-commerce portals put their customers through. It can help you with declined payments, unauthorised charges and other information. One of the best features of the chatbot is its ability to quickly issue and check status of refunds. The chatbot asks you a series of basic questions about your situation and who you’d like to sue.

Top Robotic Process Automation Companies eWEEK – eWeek

Top Robotic Process Automation Companies eWEEK.

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